Solution Architect

Architect
Remote
August 19, 2026
Full Time
Application ends: November 18, 2026
Apply Now

Job Description

Your new role

As a Solution Architect, you will act as a trusted advisor to prospective customers, helping organisations define and shape loyalty, customer engagement and marketing solutions that align with their business objectives. Working closely with the Sales and Consulting teams, you will lead discovery workshops, support RFI and RFP responses, scope solutions, and present recommendations to key stakeholders. This is a highly consultative role focused on business outcomes rather than deep technical delivery.

Key responsibilities include:

  • Strong domain knowledge in retail, loyalty, CRM, or customer engagement platforms
  • Experience across email, SMS, push notifications, and loyalty program ecosystems
  • Understanding of marketing technologies and customer engagement solutions
  • Knowledge of Google Tag Manager (GTM), web analytics, and digital tracking frameworks
  • Experience in web solution consulting and advising clients on digital customer experience initiatives
  • Strong understanding of website architecture and integration with marketing platforms
  • Technical background preferred, but not required to be a hands-on developer

What you’ll need to succeed

  • Previous experience in a Pre-Sales Consultant, Solution Consultant, Solution Architect or Consulting role.
  • Demonstrated experience responding to RFIs, RFPs and tender submissions.
  • Strong consulting and stakeholder management skills.
  • Experience within loyalty management, customer engagement, CRM or marketing technology environments.
  • Ability to run workshops and translate business requirements into solution proposals.
  • Commercial awareness and the ability to articulate business value.
  • Excellent communication and presentation skills.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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