Software Support Specialist

Job Description

Responsibilities

• Technical phonesupport to customers 

• Documentation of all customer communication through internal ticketing system, Team Support.

• Diagnosing software issuesand bugs,performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. 

• Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications 

• Learning, understanding,implementingand training on a variety of software applications 

• Identification and communication ofadditionalrevenue streams/opportunities 

• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

Essential Qualifications: 

The desired candidate must possess a high level of initiative, aptitudeandenergyinorder tosucceed in a fast-paced environment. We alsodesireseveral of the following attributes:

• 1-2 years customerservice experience in a technical environmentrequired

• Experience working within or as a vendor for localgovernment tax appraisal, assessment and collection groups a plus

• Familiarity with using CRM Platforms to document all customer communication

• History of use with Microsoft 365, Teams, and VOIP systems preferred

• Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.

• Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.

• Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

• Ability toanalyzecustomerworkflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

• Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.

• Commitment to continuous learning and adoption of emerging technologies and best practices.

• Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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