Service Manager

Job Description

Your new role

• Managing the day-to-day operations of the HVAC service department
• Leading, supporting, and mentoring HVAC technicians and support staff
• Overseeing scheduling, job allocation, and workflow to maximise efficiency
• Monitoring job progress, quality of work, and completion timeframes
• Acting as the primary technical and operational escalation point for the service team
• Assisting technicians with complex fault-finding and technical decision-making when required
• Handling escalated customer enquiries and resolving service issues professionally
• Ensuring compliance with WHS requirements, company procedures, and HVAC industry standards
• Reviewing performance, KPIs, and service reporting
• Supporting recruitment, onboarding, and ongoing training of service technicians
• Identifying and implementing process, system, and efficiency improvements

What you’ll need to succeed

• A strong HVAC technical background, with trade qualifications highly regarded
• Experience in a Service Manager, Supervisor, or Operations role within an HVAC or field services business
• Excellent technical knowledge to guide, support, and mentor HVAC technicians
• Strong leadership and people management skills
• High-level organisational and problem-solving abilities
• Confidence managing schedules, priorities, and competing deadlines
• Clear and professional communication skills with customers, technicians, and office staff
• Experience using job management, scheduling, or field service software
• A hands-on, accountable approach with a strong focus on quality workmanship and customer satisfaction

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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