Service Desk Support Officer (Level 1)

Job Description

About the Role

Reporting to the ICT Manager, you’ll be part of a small, dynamic team serving as the first point of contact for all ICT-related queries. Whether it’s a password reset, device setup, or helping a teacher prep for a video conference, you’ll play a vital part in ensuring smooth daily operations across our school.

Key Responsibilities:

• Provide professional, responsive technical support both face-to-face and remotely
• Work across the Service Desk in rotating roles, ensuring strong presence and service delivery
• Troubleshoot and support Windows, macOS, Office 365, and various hardware and software environments
• Install, configure, and maintain ICT equipment including desktops, laptops, printers, VOIP phones, and AV setups
• Manage user accounts and email distribution lists
• Assist with device enrolment, asset management, imaging (via Microsoft Endpoint Manager), and documentation
• Ensure timely resolution of service requests in line with agreed SLAs
• Deliver informal training and guidance to staff on systems and best practices
• Assist with technical documentation, knowledge sharing, and ongoing process improvements
• Contribute to projects and service initiatives as directed by the ICT Manager

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru