Service Desk Coordinator

Job Description

Key Responsibilities:

• Coordinate daily IT Service Desk operations for assigned Service Desk team members, including scheduling, workload allocation, and priority management.
• Act as a senior technical escalation point, mentoring staff and providing expert support on complex issues.
• Ensure compliance with established Service Desk procedures and standards, identifying and escalating issues as required.
• Drive continuous improvement and innovation across Service Desk services, systems, and processes

What you’ll bring:

• Excellent leadership, customer service and communication skills.
• Ability to successfully liaise with internal and external stakeholders.
• Ability to manage and understand business priorities and team workload.
• Experience in a similar role providing IT support leadership.
• A solid understanding of the ITIL framework process principles
• Collaborate for Success: Work closely with other IT teams to integrate and optimise our systems, driving innovation and ensuring seamless service across the organisation.
• Hands‑on technical experience supporting enterprise end‑user environments, including:
  – Windows 11 operating systems
  – Active Directory
  – Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune)
  – End‑user device support, including laptops, desktops, and peripherals

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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