Senior Solution Architect

Job Description

Responsibilities

• Lead onboarding workshops that are customized to each customer’s needs and background.
• Proactively develop relationships with technical and product stakeholders at our customers.
• Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation.
• Work with account managers to develop expansion opportunities at existing customers
• Support the new account sales cycle through technical workshops and proof of concept development
• Create and share examples to help customers understand concepts and implement more quickly
• Develop and maintain guides and learning modules to address common topics
• Develop and maintain plugins for common integrations and implementation patterns
• Represent clients’ requests and requirements to the internal product team
• Work with Support Engineering to work through customer challenges and unblock specific scenarios
• Support marketing and product research teams to connect  with relevant customers and planning events and webinars

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