Senior Manager, Customer Implementation
Job Description
As Senior Manager – Customer Implementation, you’ll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.
This is a high-profile leadership role where you’ll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last.
You’ll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.
What You’ll Own
- Lead and develop a high-performing onboarding & implementation team
- Drive end-to-end governance and delivery of customer implementations
- Act as senior escalation point for complex onboarding challenges
- Lead strategic, high-profile customer implementations when it matters most
- Partner across the Parcels business to deliver seamless outcomes
- Improve speed-to-trade, customer satisfaction, and onboarding capability over time
What You’ll Bring
- Strong leadership experience in customer service / CX / onboarding environments
- Confidence engaging senior internal and external stakeholders
- A sharp commercial mindset balanced with customer advocacy
- Ability to drive structured delivery, governance and continuous improvement
- Experience in logistics or complex operational environments (desirable)
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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