Customer Solution Center Rep 4 – Technical

Job Description

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated
  

competence.

• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer
  

environments, or a related field.

Preferred Certifications

ITL, Microsoft & SAP

Knowledge & Skills

• Automation
• Computer Science
• Desktop Support
• Help Desk Support
• Information Technology Infrastructure Library
• Issue Tracking
• IT Service Management
• Microsoft Office 365
• Microsoft Windows 11
• Operating Systems
• Peripheral Devices
• Scripting
• ServiceNow
• Technical Support
• Windows Servers
  

Reporting & Documentation

• Maintain accurate S4 order documentation and audit-ready records.
• Support S4 reporting, trackers, and process documentation updates.
• Identify and flag process gaps, order errors, or system limitations for continuous improvement.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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