Senior IT Recruiter

Job Description

Responsibilities:

• Lead the full cycle hiring process for global roles, with a strong focus on critical and difficult-to-fill external searches with a focus on enterprise software/technical engineering positions
• Develop innovative sourcing strategies, leveraging global market research and talent intelligence to attract top-tier candidates.
• Partner closely with hiring managers, operations lead, and senior leadership to align hiring needs with business objectives.
• Create a positive and engaging recruitment journey, ensuring smooth communication and a seamless interview process for candidates.
• Drive inclusive hiring strategies to build a diverse workforce, especially within contact center.
• Continuously improve hiring workflows, implement best practices, and leverage recruitment technologies for efficiency.
• Utilize hiring metrics and recruitment analytics to enhance hiring strategies, forecast talent needs, and drive continuous improvement.

Qualifications

• 8+ experience in end-to-end hiring, with a strong track record in IT and contact center recruitment across global markets.
• Ability to partner effectively with hiring managers, operational leaders, and executives, aligning hiring strategies with business goals.
• Proficiency in passive talent sourcing, market mapping, and competitor intelligence to attract top-tier candidates.
• Strong analytical skills to track hiring metrics, optimize recruitment strategies, and improve time-to-hire efficiency.
• Experience managing niche hiring across multiple geographies while driving Diversity & Inclusion initiatives.
• Ability to engage, influence, and negotiate with candidates and stakeholders, ensuring smooth recruitment processes and positive candidate experience.
• Experience hiring for contact center technologies like Genesys, Avaya, NICE, Five9, and other cloud-based and on-premises solutions.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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