Senior Dynamics 365 CRM & Field Service Consultant

Job Description

Responsibilities

• Engage directly with clients and stakeholders to gather, analyse and translate business requirements into practical D365 solutions

. • Design, configure and customise Dynamics 365 Field Service (FSL) work orders, bookable resources, scheduling and Resource Scheduling Optimization, service agreements, inventory and the Field Service mobile app.

• Configure and extend D365 Sales (lead-to-opportunity, quote-to-order, forecasting) and D365 Customer Service (case management, SLAs, entitlements, knowledge base, omnichannel basics)

. • Own deployments across Dev / UAT / Production solution packaging, ALM, environment strategy, go-live execution and hypercare. • Build and maintain Power Automate flows, business rules, business process flows and model-driven/canvas Power Apps components

. • Execute data migration, integration and system configuration activities; troubleshoot production issues.

• Produce functional and technical documentation, solution design documents and client-facing walkthroughs.

• Support UAT, end-user training and post-go-live adoption; advise clients on Microsoft best practices.

Required Skills & Experience

• 8+ years of overall IT experience with substantial depth in Microsoft Dynamics 365 CE / CRM.

• Proven, hands-on delivery experience with Dynamics 365 Field Service (FSL) in real production environments.

• Strong working knowledge of D365 Sales and D365 Customer Service modules

. • Demonstrated ownership of D365 deployments — solution management, ALM, release cycles and go-live

. • Excellent requirements-gathering and functional analysis skills; able to lead client conversations independently without a BA layer.

• Power Platform expertise: Power Automate, Power Apps, Dataverse. • Working familiarity with plugins, C#/.NET extensions, JavaScript customisation and integrations (REST APIs, Azure services).

• Strong written and verbal English; comfortable working with North American clients and overlapping hours as needed.

• Self-directed and accountable in a fully remote setup with minimal supervision.

Good to Have

• Microsoft certifications: MB-240 (Field Service), MB-210 (Sales), MB-230 (Customer Service), PL-200.

• Exposure to Connected Field Service / IoT scenarios

. • Azure DevOps for CI/CD of D365 solutions

. • Prior consulting or services-organisation delivery background.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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