Senior Account Manager (Project Operations & Client Relationships)

Job Description

Accountabilities

• Own and strengthen key client relationships through proactive communication, responsiveness, attention to detail, and effective stakeholder management.
• Lead client calls, understand business and project requirements, manage follow-ups, and maintain confidence throughout the delivery process.
• Independently manage multiple client accounts and projects, ensuring effective coordination, timely execution, and clear communication across teams and stakeholders.
• Lead and manage a team of Account Managers or Account Executives by setting direction, delegating responsibilities, reviewing work quality, coaching team members, and maintaining accountability.
• Coordinate creative talent for different project requirements while evaluating quality, suitability, availability, timelines, and budget considerations.
• Lead the development of client proposals, scopes, project plans, and solutions based on business requirements.
• Support and own pricing discussions, commercial decisions, and project economics to ensure commercially sound solutions.
• Track project progress, maintain accurate account updates, and organize documentation covering proposals, timelines, deliverables, and key client information.
• Establish strong operational discipline across accounts and identify opportunities to improve processes, communication, and delivery efficiency.
  

Requirements

• Bring at least 5 years of experience in an agency environment, with a strong background in account management, client servicing, and project leadership.
• Currently operate at Senior Manager, Group Account Manager, Account Director, or an equivalent level of responsibility.
• Demonstrate proven experience managing and developing teams through effective coaching, delegation, feedback, and accountability.
• Have a strong track record of managing client relationships end-to-end, including relationships with senior stakeholders.
• Possess strong domain experience across design, video, content, or broader creative services.
• Demonstrate excellent written and verbal communication skills, with the confidence and clarity to represent the business with clients and leadership.
• Be highly organized, detail-oriented, dependable, and capable of maintaining operational discipline across multiple accounts.
• Bring strong problem-solving skills and the ability to manage multiple priorities, stakeholders, and moving pieces simultaneously.
• Demonstrate commercial awareness and experience with pricing, proposals, project scopes, and project economics.
• Have an ownership mindset, strong initiative, and the ability to work independently while driving projects and relationships forward.
• Strong client relationship management and client services skills are essential.
• Experience in key account management, marketing campaign management, or team management is advantageous.

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