Sales Account Executive
Job Description
Scope of the role
Your key role is to consult & help customers solve their problems around influencer marketing (and of course, guide them through the Modash purchase journey). You’ll be responsible for:
- Delivering & building best customer experiences
When someone interacts with Modash, they should be delighted by the experience. Take on minor risks or over-invest time in building these experiences. You’ll:
- Run deep customer discovery that establishes a clear understanding of where’s the customer today, where they need to get to & planning out how exactly to make this a reality
- Go above and beyond in helping customers solve any & all problems
- Curate demos, customer stories & materials that are relevant to the specific team that you are talking to
- Continually learn, refine & improve your knowledge on running effective creator partnership alongside polishing customer centric sales skills
- Maintaining your own pipeline & closing deals
You’ll work a full inbound pipeline from first call to close. That means:
- Facilitating regular meetings – Your calendar will primarily consist of European timezones
- Maintaining a balance of capturing new deals & leaving time to win existing deals
- Driving product adoption during sales cycles in order to close long term contracts & increase retention
- Creating deal plans to identify any missed gaps & new potential opportunities
- Moving deals forward with clear follow-ups & next steps
- Keeping CRM accurate and up to date so we always know where things stand
- Collaborate with Product, Success, Support, Marketing & Finance
You don’t have to figure out everything on your own – not only are we growing fast with the sales team, but we’re constantly shipping new features & best practices. This means you’ll work with:
- Finance to solve any procurement, billing & legal issues
- Success on handovers & expansion opportunities
- Marketing to build customer-facing resources (guides, webinars, templates), and make sure leads engage with them
- Support to escalate & resolve any technical issues
- Product to impact the future Modash roadmap of what we’ll build
The tools you’ll use
- HubSpot → CRM and pipeline management
- Stripe → subscriptions, payments, and invoices
- Slack → internal communication
- Avoma → call recording and reviews
- Notion → internal knowledge base
- Calendly → scheduling customer calls
- FullStory → session recordings for debugging and understanding customer behavior
- Custom internal tools for data and quoting
Requirements
- A proven Track Record in closing deals. Having managed an inbound sales process in a SaaS company or a similar Consultative sales experience in a fast-growing startup environment. Knowledge of B2B sales
- Curiosity and Empathy to be a good listener, understand your clients’ drivers and be hungry for new ways to improve sales
- Resilience to go over constant obstacles, rejection, and failures. We always keep going and never give up
- Results Orientation and a mindset of understanding your performance, progress, and steps that will take you to your personal goals
- An Ambitious Character who sets their bar high in life. You aspire to overachieve in everything you do. Work related or not.
- Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done
- You aspire to be Great. We’re not shooting for mediocrity here
- Interest in the Creator Economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it that your values align with ours
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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