Revenues and Benefits Assessors

Job Description

Responsibilities

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with Minimum support
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
• Coaching and mentoring junior staff/Colleagues
• Shares best practice with colleagues and lead update sessions to wider team
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
• Regularly exceeds minimum contractual standards for productivity/accuracy
   

Qualifications

Skills Required

●    Experience of using NEC / Academy / IBS (Civica) Systems
●    Proven problem solving skills
●    Good customer service and communication skills
●    Working knowledge of Housing Benefits / Council Tax
●    Delivers under pressure with a flexible approach to work
●    IT competent
●    Self-motivated

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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