Project Manager Zoho Solutions & Client Success

Job Description

Responsibilities

• Lead end-to-end implementation of Zoho solutions (Zoho CRM, Zoho Books, Zoho One, Zoho Creator, Zoho Desk) and custom integrations.
• Define project scope, objectives, deliverables, timelines, and success metrics.
• Create and maintain project plans, milestones, and resource schedules; ensure on-time, within-scope, within-budget delivery.
• Serve as primary point of contact for assigned clients; conduct discovery sessions and manage client expectations.
• Facilitate project review meetings, steering committees, and status calls.
• Collaborate with Zoho Developers, Functional Consultants, Accountants, and Business Analysts; assign tasks and remove project roadblocks.
• Coordinate testing, user acceptance testing (UAT), training, and go-live activities.
• Identify project risks, dependencies, and mitigation plans; monitor quality and escalate critical issues for timely resolution.
• Develop and improve project management frameworks, delivery standards, and promote best practices in governance and documentation.
• Support continuous improvement initiatives within the delivery team.

What we are looking for

• 5+ years of project management experience in IT consulting
• 3+ years of hands-on Zoho experience
• Experience managing 3–5 implementation projects simultaneously while maintaining timelines, scope, and client communication.
• Ability to independently conduct 5+ client discovery sessions per month and convert business requirements into clear solution designs.
• Proven experience creating business requirement documents, process maps, solution blueprints, or implementation plans
• Experience preparing and leading weekly client status meetings, including progress updates, blockers, risks, timelines, and next steps.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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