Project Manager 

Job Description

Responsibilities:

• Lead end-to-end implementation of credit union card program initiatives — new credit, debit, and prepaid program launches, card processor migrations, BIN conversions and reissues, EMV and contactless rollouts, and digital wallet enablement.
• Serve as a trusted liaison among credit union clients, card processors (e.g., PSCU, Co-op Solutions, Fiserv, FIS, Jack Henry), card networks (Visa, Mastercard), BIN sponsors, and internal teams — navigating complex scheme rules, PCI requirements, and integration landscapes.
• Execute and support card-related integrations across core banking, authorization and switching, fraud and dispute platforms, and digital banking channels, using tools such as SQL, Jira, and processor file specifications.
• Guide credit union clients in adapting card operations, dispute workflows, and member-facing communications to ensure smooth cutover and adoption.
• Interpret and validate contractual and scheme requirements (Visa and Mastercard rulebooks, PCI DSS, Reg E and Reg Z as applicable), ensuring project scope and deliverables stay aligned with both client expectations and network obligations.
• Develop and maintain detailed project plans — including BIN readiness, test card provisioning, network certification timelines, vendor dependencies, and go-live cutover runbooks.
• Manage project milestones and proactively address deviations — reissue delays, certification failures, settlement breaks — communicating changes and mitigations as needed.
• Draft and distribute regular status updates, biweekly progress reports, and leadership briefings covering mandate readiness, risk posture, and go-live forecasts.
• Implement communication plans that keep credit union executives, processor counterparts, and internal teams aligned across the full program lifecycle.
• Build and sustain strong relationships with credit union executives and card program owners, promoting confidence in cards approach.
• Analyze and synthesize large volumes of data from authorization, clearing, settlement, and dispute files to support go/no-go decisions and track implementation health.
• Demonstrate exceptional written and verbal communication, especially during high-pressure cutover weekends, scheme mandate windows, and live incidents.
• Actively manage multiple concurrent card programs, balancing fixed network deadlines against shifting client priorities.
• Partner closely with developers, product managers, card operations, fraud and risk, and member support teams to coordinate integration efforts and resolve issues.
• Coordinate readiness for Visa and Mastercard semiannual mandate releases and ensure credit union clients meet all applicable scheme deadlines.
• Performs other related duties as assigned.

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