Project Manager

Job Description

Responsibilities:

• Manage a portfolio of concurrent customer engagements, including onboarding, service transitions, operational initiatives, and security improvement projects.
• Serve as the primary coordination point for assigned customers, ensuring clear communication, timely execution, and consistent customer experience.
• Maintain alignment between customer expectations, contractual commitments, and operational delivery.
• Develop and maintain project plans, implementation schedules, and operational milestones for customer engagements.
• Coordinate activities across the Security Operations Center (SOC), Managed Security Services, Engineering, Business Operations, and other internal teams.
• Monitor Salesforce closed-won notifications and opportunity reporting to identify new MSSP, MDR, and IR engagements; validate required opportunity details and follow up with Sales/AEs when information is incomplete.
• Create, maintain, and close MSSP/IR projects in Mission Control, including project setup, action item updates, hour entry/reconciliation, project status updates, and validation that closed-won opportunities have corresponding projects
• Monitor progress against milestones, identify dependencies, and proactively resolve scheduling or resource conflicts.
• Ensure customer onboarding, service implementations, and operational initiatives to transition smoothly into ongoing managed services.
• Identify delivery risks, operational dependencies, resource constraints, and customer-impacting issues early.
• Monitor IR retainer usage and remaining hours, reconcile real-time operational tracking with Mission Control time entry, and proactively flag low-balance or additional-hour needs to MSSP leadership.
• Coordinate successful completion of customer implementations and transitions into steady-state managed services.
• Identify opportunities to improve delivery processes, customer experience, and operational efficiency.
• Partner closely with SOC leadership, Security Engineers, Sales, Professional Services, and Business Operations to deliver exceptional customer outcomes.
• Support internal planning, resource coordination, and prioritization across multiple concurrent customer initiatives.
• Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews.
• Provide regular updates on project status, risks, timelines, and key deliverables.
• Follow, maintain, and contribute to MSSP SOPs, communication templates, onboarding documentation, and SharePoint resources to support repeatable execution and knowledge continuity.

Required Experience:

• Bachelor’s degree or equivalent work experience: 4–8 years of project management experience in professional services, consulting, or client delivery environments
• Experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines
• Strong organizational and prioritization skills in fast-paced environments
• Excellent communication skills and a professional, customer-facing approach
• Ability to coordinate work across technical and non-technical teams

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