Project Manager

Job Description

Responsibilities

• Manage end-to-end configuration project lifecycle, from planning to final delivery including YoY maintenance and support ensuring timely and quality delivery.
• Serve as the primary point of contact for clients with production support needs.
• Analyse, troubleshoot, and resolve production system issues promptly.
• Oversee ticket resolution workflows, ensuring timely responses and minimal downtime.
• Track and report production support metrics, such as system uptime, issue resolution times, and customer satisfaction levels.
• Use root cause analysis (RCA) to identify trends and proactively prevent recurring issues.
• Create and maintain detailed project plans, timelines, and progress reports.
• Work closely with cross-functional teams, functional business analysts, client delivery and Product teams to achieve project objectives.
• Manage client escalations effectively in production environments and provide timely updates on issue resolution.
• Define, monitor, and analyse project Key Performance Indicators (KPIs) for production support processes to track overall project performance.
• Proactively identify opportunities to optimize production workflows and enhance system performance.
• Oversee quality assurance processes, including review cycles.
• Maintain accurate project documentation and reporting for leadership visibility.
• Lead and motivate project teams, fostering a culture of collaboration, accountability, and ownership.
• Conduct performance reviews and identify training needs to enhance team competencies.

Ideal Candidate Profile

• 6 -10 years of experience in project management, preferably in managing Production support processes and healthcare compliance.
• Familiarity with cloud-based infrastructures and production support technologies, like monitoring tools, incident tracking systems, and automation tools.
• Proven experience in onboarding, hiring coordination, quality reviews, assignments, project management and reporting.
• Strong organizational skills with ability to manage multiple, complex projects simultaneously.
• Strong excel skills preferred and familiarity with Azure Devops is a strong plus.
• Exposure to US healthcare or compliance documentation highly desirable.
• Familiarity with emerging healthcare technologies such as AI in healthcare or data interoperability.
• Excellent communication and stakeholder management skills.
• PMP/Prince2/Agile certification preferred but not mandatory.
• Based in Pune with hybrid work culture; flexibility to overlap with US business hours required.

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