Job Description
Key Responsibilities
• Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them.
• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
• Contribute to evolving our design system for consistency, scalability, and efficiency.
• Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
What You’ll Bring
• 3+ years of experience designing digital products end-to-end in cross-functional product teams.
• Growth mindset and drive to develop your own capability and the capability of your colleagues
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
• Strong understanding of human-centred design methodologies and how to apply them pragmatically in a fast-paced agile environment.
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
• Excellent interaction and UI design skills, with an eye for detail and craft.
• Experience designing for complex systems, services, or platforms, not just isolated features.
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
• Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
Nice to Have
• Experience working in Financial Service,
• Exposure to design systems management and contribution.
• Familiarity with metrics-driven product development (e.g., running experiments, A/B testing).
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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