Product Design Lead

Job Description

Define, lead and own the problem space

• Lead strategic discovery, align design outcomes to measurable objectives, and partner closely with product and engineering stakeholders to influence decision making
• Apply systems thinking to identify patterns, gaps, and opportunities across end-to-end experiences

Design, test and iterate

• Lead the creation of frameworks, flows, and high fidelity solutions that move from concept to production, are validated once released, and improve continuously
• Guide and coach effective discovery by advising on appropriate research methods, reviewing test plans and service design artefacts (e.g. journey maps and blueprints), and support experimentation and learning outcomes

• Facilitate design thinking, usability testing, and iterative improvements
• Create and validate detailed wireframes and interactive prototypes of large/complex features and flows, to visualise the UI and interaction model for stakeholders and developers and identify patterns to be included in the design system

People Leadership and team growth

• Lead, coach, and support a team of designers to build skill and change mindset to achieve our ambitious goals
• Improve design processes, team ceremonies, and documentation to help the team move faster and more efficiently
• Support hiring, onboarding, and performance development in partnership with Experience Design leadership, helping build a team comfortable with change and growth
• Create an inclusive, supportive environment where designers can do their best work
• Build a strong team identity and foster collaboration across designers and squads

Collaboration and influence

• Act as a strategic design partner to product and engineering teams, contributing to decision-making early and often
• Communicate the value and impact of design to senior stakeholders and influence product strategy through customer insight and design thinking
• Design & execute workshops, critiques, and alignment sessions that drive clarity and momentum
• Communicate design rationale, trade-offs, and impact clearly to stakeholders
• Advocate for customer-centred decision-making while embracing the realities of scale, constraints, and rapid change

We’re interested in hearing from people with:

• Demonstrated experience across the full product design lifecycle (research, discovery, design, delivery).
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
• Expert capability in lean UX, synthesising what you learn, and prototyping to explore and validate direction.
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
• Experience designing for complex systems, services, or platforms, not just isolated features.
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
• Experience with metrics-driven product development (e.g. running experiments, A/B testing, usage funnels data).
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
• AI literacy and a willingness to adopt new tools responsibly.
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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