PC Systems Specialist

Job Description

Primary Duties and Responsibilities

• Perform planning, design, and installation of new and existing personal computer systems.
• Consult with end users to determine hardware and software needs based on operational requirements.
• Develop programs or select and customize commercial off-the-shelf (COTS) software to meet identified needs.
• Install, configure, and maintain computer hardware, peripheral devices, and associated system software.
• Administer and maintain telecommunications protocols as required.
• Provide troubleshooting, diagnostic support, and resolution for hardware and software issues.
• Train and support end users in the use of computer systems, software, and hardware tools.
• Document system configurations, processes, and user instructions.
• Ensure compliance with organizational policies regarding IT security and system access.

Basic Qualifications – Required Education, Certifications, Skills, and Experience

• Bachelor’s Degree (BA/BS) and a minimum of 5 years of relevant experience; OR Associate Degree (AA) and a minimum of 7 years of relevant experience.
• Demonstrated experience supporting PC hardware, software, and peripherals in a mid-to-large scale environment.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as in a collaborative team environment.
• Excellent verbal and written communication skills.

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