Partner Network Manager

Job Description

What You’ll Do

You’ll own the Manufacturing Partner network end to end — its composition, its performance, and its commercial terms. You’ll be the escalation point and strategic counterpart to our Regional Sourcing Managers, who run order-level execution in their regions, and you’ll work closely with Sales, Project Engineering, and our Manufacturing Partner Engineer to keep the network performing at the level our operations require.

Your Day-to-day Will Include

• Owning the end-to-end relationship with each partner in your portfolio, with monthly performance-and-feedback reviews wherever cadence allows
• Visiting partners on a rolling basis to represent Fractory as a customer, run audits, and give direct feedback on performance
• Acting as the single point of contact for serious partner issues above day-to-day execution
• Negotiating the best achievable terms on cost, lead time, and invoicing
• Reviewing network and partner performance data to confirm we hold the right network — in both capability variety and capacity — to execute our critical business functions
• Deciding when to add, when to remove, and where to expand — combining performance statistics with the qualitative signals raised by Regional Sourcing Managers
• Onboarding partners that close capability or capacity gaps, and removing partners that fail on quality, communication, or timeliness
• Consolidating the active partner list so we meet customer expectations on timeliness and quality — and concentrate enough purchasing power to carry real weight
• Feeding the Manufacturing Partner Engineer with signals to sharpen MP scoring and Lighthouse logic, and supporting innovations such as Order Pooling
• Owning the accuracy of partner data across Airtable, the Fractory platform and related APIs — plus onboarding documents, credit agreements, NDAs, SLAs and audit records
  

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