Operations Manager

Job Description

Responsibilities

• Manage end-to-end operations and ensure SLA/KPI achievement.
• Lead and mentor Team Managers and large teams to drive productivity and engagement.
• Monitor daily performance metrics and implement process improvements.
• Identify operational risks and drive timely resolution.
• Conduct RCA and implement preventive actions.
• Collaborate with Project, Quality, and Training teams to ensure seamless delivery.
• Manage project transitions, expansions, and change initiatives.
• Provide regular operational reporting and stakeholder updates.

Requirements

• 3+ years of experience in Operations and People Management.
• Experience managing Team Leaders/Managers in SLA-driven environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to thrive in fast-paced and dynamic environments.
• Excellent communication and leadership capabilities.
• Exposure to AI/Data Operations, BPO, Digital Operations, or similar domains is preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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