Operations Manager

Job Description

POSITION DESCRIPTION

The purpose of this position is to provide leadership and management over the operations of a portfolio of St Nicholas’ services (Early Education). Reporting to the Head of Early Education and working in close collaboration with other members of the St Nicholas Leadership Team and Shared Services functions.

The position will lead the Nominated Supervisors (Centre Directors), to deliver the day-to-day operations ensuring compliance with the National Law and National Regulations, and maintaining high standards of child safety, high quality programs and practice, lead and support workforce development, and contribute to the management of ongoing financial sustainability of each service.

Desired Skills and ExperienceEXPERIENCE/CRITERIA

• Minimum 2 years’ experience with quality assurance initiatives and experience of conducting and participating in the auditing of Early Education or OOSH services to ensure they are meeting all quality areas to a high standard.
• An expert understanding of relevant legislation, regulations and the National Quality Framework.
• Proven ability to effectively manage a large workforce through leading, coaching and supporting.
• Experience with managing complex complaints and incidents, acting as a point of escalation.
• Prior experience with the implementation of new change initiatives relating to systems, procedures, team changes and the development / set up on new centres.
• Developing and managing a budget and ensuring the services are operating within financial
• performance metrics such as utilisation and staffing.

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