Manager, 

Job Description

Responsibilities

• Lead, mentor, and develop a team of KYC Operations Analysts, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee customer onboarding, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, risk assessments, and ongoing monitoring activities across multiple products and services.
• Define and monitor team KPIs, performance metrics, and operational reporting to ensure quality, efficiency, and regulatory compliance.
• Own quality assurance processes, conducting reviews and implementing corrective actions to maintain high standards of operational excellence.
• Design, document, and continuously improve KYC workflows, procedures, and operating models to support scalability and consistency.
• Partner with Product and Engineering teams to identify automation opportunities, optimize tooling, and enhance onboarding experiences.
• Collaborate closely with Compliance and Legal stakeholders to translate regulatory requirements into practical operational processes.
• Serve as a subject matter expert and escalation point for KYC-related matters, customer reviews, and operational decision-making.
• Manage relationships with identity verification vendors and support performance monitoring, workflow enhancements, and change management initiatives.
• Contribute to strategic planning and cross-functional initiatives that strengthen compliance operations and support business growth.

Requirements

• Minimum 5 years of experience in KYC, AML, financial crime operations, compliance, fintech, payments, financial services, or related sectors.
• Demonstrated experience leading or managing operational teams with responsibility for performance, coaching, and team development.
• Strong expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, politically exposed persons (PEP) reviews, risk assessments, and ongoing monitoring processes.
• Proven ability to design and improve operational workflows while translating complex regulatory requirements into scalable procedures.
• Experience defining KPIs, analyzing operational data, and using insights to drive process improvements and business outcomes.
• Strong stakeholder management skills with experience collaborating across Compliance, Legal, Product, Engineering, and Operations functions.
• Excellent written and verbal communication skills with the ability to engage effectively with senior leadership and external partners.
• Strong analytical thinking, problem-solving capabilities, and a continuous improvement mindset.
• Familiarity with compliance technology platforms, case management tools, and operational automation solutions is highly desirable.
• Experience within cryptocurrency, blockchain, Web3, digital assets, or rapidly scaling fintech environments is considered an advantage.

Benefits

• Competitive salary package.
• Equity participation program.
• Performance-based equity bonus opportunities.
• Recognition and high-impact employee reward programs.
• Unlimited paid time off policy.
• Comprehensive private healthcare coverage.
• Enhanced parental leave benefits.
• Annual learning and professional development budget.
• Home office setup allowance.
• Remote work allowance for fully remote employees.
• Monthly product usage benefits and fee-free transactions.
• Employee referral bonus program.
• Regular company offsites, team gatherings, and collaborative events.
• Fully remote work environment with flexibility and autonomy.
• Opportunity to contribute to a fast-growing, innovative, and globally distributed organization.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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