Manager

Job Description

Requirements

• At least 3 years of experience in Key Account Management or VIP management, ideally within the online gaming or hospitality industry
• Experience working with Nordic customer segments is a strong advantage
• Strong analytical and problem-solving skills with a detail-oriented, results-driven mindset
• Outstanding communication and presentation skills, with the ability to collaborate effectively across cross-functional teams
• Ability to multitask and prioritise in a fast-paced environment while maintaining professionalism
• Resilient under pressure, able to handle stress effectively and make quick, confident decisions in challenging situations
  

Nice To Have

• Native or fluent proficiency in one of the Nordic languages, along with excellent written and spoken English
  

You Will Be Responsible For

• Drive VIP growth strategies, aligned with business objectives, focusing on customer onboarding, retention, lifetime value, and selective acquisition
• Own and optimise key performance indicators including Net Gaming Revenue (NGR), retention and churn rates, bonus efficiency, ROI, and VIP cohort growth
• Act as the primary point of contact for high-value players, delivering personalised support and building long-term relationships to enhance loyalty and satisfaction
• Monitor player activity to identify trends, risks, and revenue opportunities, implementing data-driven retention and reactivation initiatives such as tailored bonuses and exclusive campaigns
• Collaborate with CRM, Campaign, Marketing, and Data teams to execute targeted engagement strategies and support VIP customer journeys across brands and markets
• Analyse player behaviour and performance data using BI tools to identify growth opportunities, improve segmentation, and optimise VIP strategy effectiveness
• Provide regular reporting and actionable insights to Revenue Operations and relevant stakeholders
• Incorporate local market insights into VIP initiatives and act as a commercial link between central VIP Operations and Nordic teams
• Resolve customer issues efficiently while collecting feedback to improve service quality and engagement
• Promote responsible gaming practices and ensure all VIP communications and incentives comply with internal policies and regulatory requirements

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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