Manager

Job Description

Responsibilities

• Develop comprehensive transition strategies and detailed transition plans
• Define scope, timelines, resource requirements, and risk mitigation strategies
• Work in collaboration with internal and external stakeholders
• Lead end-to-end planning and execution of service or process transitions
• Coordinate cross-functional teams to ensure smooth and successful delivery
• Ensure seamless knowledge transfer, process migration, and operational handover
• Oversee training, documentation, and stakeholder communication throughout the transition
• Conduct regular status updates, governance meetings, and executive briefings
• Manage client expectations and ensure high levels of satisfaction
• Monitor and report on transition progress, risks, and issues to leadership
• Ensure all transition documentation, SOPs, and knowledge bases are created and maintained
• Drive compliance with organizational standards and regulatory requirements
• Support post-transition handover and stabilization efforts
• Conduct post-transition reviews and implement lessons learned

Core Competencies:

• Proven track record of managing large-scale transitions across geographies and domains.
• Strong project management and stakeholder engagement capabilities
• Excellent communication, negotiation, interpersonal skills, coordination, and problem-solving skills
• Ability to manage multiple transitions simultaneously in a fast-paced environment.
• Experience in managing cross-functional and cross-cultural teams
• Excellent client relationship skills
• Excellent storytelling, documentation, and verbal and written communication skills
• Ability to influence clients, including C-Suite executives
• Strong active listening skills and the ability to ask clarifying questions
• Proficient in Microsoft suite of applications, expert PowerPoint slide creation and MS Project
• Ability to manage multiple transitions in parallel
• Self-starter, demonstrating initiative and confidence, ability to self-motivate, and work collaboratively with others
• Ability to manage own workload, maintain deadlines, and prioritize / reprioritize effectively
• Ability to work in a challenging, fast-paced, and results-driven team environment
• Attention to detail in a metrics-driven model
• Ability to provide 6 or more hours of overlap with US Eastern Time Zone

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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