Level 1 Helpdesk Technician

Job Description

Your new role

In this exciting new role, you will be:

• Providing 1st level IT support both remote and onsite for a broad client base.
• Maintaining relationships with clients.
• Performing account administration with Active Directory, Exchange and bespoke applications.
• Ensuring technical issues are resolved within SLA’s in a calm and polite manner.
• Troubleshooting technical issues in a high-volume ticketing environment.

What you’ll need to succeed

To be successful in your application, you will need:

• Prior experience providing level 1 IT support.
• Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Cisco and Fortinet certifications are beneficial.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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