IT Helpdesk / Technical Support Officer (Level 1 & 2)

Job Description

Key Responsibilities:

• Provide Level 1 & 2 IT support to staff and end users (in person, phone, and remote)
• Troubleshoot hardware, software, and peripheral issues (Mac essential)
• Support installation, configuration, and maintenance of devices and applications
• Assist with AV setup and support across meeting rooms and classrooms
• Manage tickets, escalate where required, and ensure timely resolution
• Support system upgrades, patches, and ongoing maintenance
• Liaise with external vendors when required

Key Requirements:

• Proven experience in Level 1 & 2 IT support roles
• Strong experience supporting Mac / Apple environments (essential)
• Solid troubleshooting skills across hardware, software, and networks
• Excellent communication and customer service skills
• Ability to work onsite 5 days per week in Milsons Point
• Proactive, reliable, and able to work in a fast-paced environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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