Level 1/2 Support

Job Description

Your new role

As a Level 1/2 Service Desk Support professional, you’ll be the first point of contact for customers, managing inbound support requests and owning the service desk queue. The core focus of the role is ticket triage, prioritisation, dispatch, and coordination, ensuring issues are logged accurately, assigned efficiently, and progressed in line with service levels.

What you’ll need to succeed

• Previous experience in a Level 1/2 service desk role within an MSP environment (desirable)
• Hands‑on support experience with Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive)
• Strong working knowledge of Windows 10/11, user account management, and end‑user device troubleshooting
• Experience supporting desktops, laptops, printers, and common peripherals
• Practical experience with Active Directory (user creation, password resets, group and permissions management)
• Familiarity with ticketing systems and working to SLAs in a queue‑based environment
• Strong ability to triage, prioritise, and escalate incidents appropriately
• Ability to manage multiple tickets simultaneously in a fast‑paced MSP setting
• High attention to detail when documenting tickets and following processes

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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