Support Engineer

Job Description

Responsibilities

• 10+ years hands-on as an MSP technician or internal IT pro who has run real environments at scale.
• Deep experience with at least one major RMM platform, so you can speak the language of customers migrating to Level.
• Strong Windows, macOS, and Linux skills. All three are required.
• Strong scripting in PowerShell and Bash.
• Experience managing 500+ endpoints; 1,000+ preferred.
• Comfortable running customer-facing sessions: onboarding calls, training, live troubleshooting.
• You think like a technician and a consultant, and you understand how IT departments actually operate.
• Strong communication, written, verbal, and on camera. You’ll write docs, record YouTube videos, host office hours, and represent Level to paying customers.
• Self-directed and organized. You manage your own workload across competing priorities without a manager hovering.
• Sharp diagnostic instincts. You know the difference between a platform bug and a misconfigured firewall.
• You use AI tools heavily (Claude, ChatGPT, or whatever works) and know when the output is wrong and how to fix it.

Nice to have

• QA or software testing experience in a technical support context.
• A background creating how-to video content or product documentation.
• Familiarity with Level specifically.
• Knowledge of compliance frameworks (SOC 2, HIPAA, ISO 27001) relevant to MSP customers.
• Familiarity with endpoint security tools (SentinelOne, CrowdStrike, and similar).

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru