Level 1/2 Support Engineer

Job Description

Your new role

As an IT Support Analyst, you’ll be responsible for providing technical support across the organisation, ensuring smooth day-to-day operations and resolving user issues efficiently. You’ll work within a Windows-based environment, supporting systems and users across various levels, and contributing to the stability and reliability of the IT infrastructure.

Key responsibilities include:

• Responding to and resolving support tickets in a timely manner
• Troubleshooting hardware, software, and network issues
• Supporting and maintaining Active Directory and Entra ID environments
• Assisting with basic networking tasks including DHCP and DNS
• Collaborating with internal teams to ensure consistent IT service delivery
• Documenting support processes and contributing to IT improvement initiatives

What you’ll need to succeed

Experience & Skills:

• Previous experience in an IT support role
• Strong knowledge of Windows operating systems and user support
• Experience with Active Directory and Entra ID
• Basic networking knowledge including DHCP and DNS
• Excellent troubleshooting skills and a proactive approach to resolving issues

Technology Experience:

• Windows OS and desktop support
• Active Directory / Entra ID
• Basic networking (DHCP, DNS)
• Ticketing systems and remote support tools

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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