Key Account Manager

Job Description

Key Responsibilities

Account Management & Customer Success

• Serve as the primary relationship owner for an assigned portfolio of customer accounts.
• Build and maintain strong, trusted relationships with key stakeholders and decision-makers.
• Drive customer satisfaction, retention, and long-term account growth.
• Conduct regular business reviews to assess performance, discuss business objectives, and identify opportunities to deliver additional value.
• Act as a customer advocate within Powerfleet, ensuring customer needs and priorities are understood and addressed.
  

Revenue Growth & Account Expansion

• Identify, develop, and execute upsell and cross-sell opportunities across the Powerfleet portfolio.
• Understand customer challenges, operational goals, and business initiatives to align Powerfleet solutions with customer needs.
• Build and maintain a healthy sales pipeline within assigned accounts.
• Develop account plans that support revenue retention and growth objectives.
• Provide accurate revenue forecasts and account performance updates.
  

Risk Management & Retention

• Monitor account health and proactively identify risks that could impact customer satisfaction, retention, or revenue.
• Develop and execute mitigation plans to address customer concerns and reduce churn risk.
• Collaborate with internal teams to resolve customer issues and ensure successful outcomes.
• Maintain accurate customer records, opportunities, and activities within Salesforce and other business systems.
  

Market & Industry Awareness

• Stay informed on industry trends, customer priorities, and competitive offerings.
• Provide strategic insights and recommendations that help customers achieve their business objectives.
• Share market intelligence and customer feedback with internal stakeholders to support product and business strategy.
  

Qualifications & Experience

• 3–5+ years of experience in Account Management, Customer Success, Sales, or Business Development within a B2B environment.
• Experience in technology, SaaS, IoT, telematics, fleet management, or related industries is preferred.
• Demonstrated success managing customer relationships and driving account growth.
• Strong consultative selling and relationship-building skills.
• Ability to uncover customer needs and translate them into actionable business solutions.
• Excellent communication, presentation, and negotiation skills.
• Experience managing multiple accounts and priorities in a fast-paced environment.
• Proficiency with CRM platforms, preferably Salesforce.
• Bachelor’s degree preferred or equivalent professional experience.

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