Junior Tier II Help Desk Agent

Job Description

Job Requirements

• Bachelor’s degree from an accredited institution
• 0–2 years in an IT support/help desk role (or equivalent practical experience).
• Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Windows 10/11 troubleshooting and user profile fundamentals.
• Azure AD/Entra ID basics (password resets, MFA prompts, license assignments).
• Core networking concepts (DNS, DHCP, VPN) at a basic level.
• Experience with an ITSM/ticketing tool.
• Strong customer service, communication, and documentation skills.
• Clear verbal/written communication; ability to explain technical concepts simply.
• Time management and prioritization under SLA guidelines.
• Attention to detail; consistent documentation practices.
• A personal growth mindset—willingness to learn and improve.
  

Preferred Qualifications

• Experience with Intune (device compliance, app deployments) and SCCM/ConfigMgr basics.
• Familiarity with Exchange Online admin center and Teams admin center (read only or guided tasks).
• Scripting exposure (PowerShell) for repetitive tasks.
  

Certifications Required

• A+ or Network+, Microsoft Certified: Azure Fundamentals (AZ 900)
• Microsoft 365 Certified: Fundamentals (MS 900)
• CompTIA Security+

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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