Desktop Support Technician II

Job Description

Key Responsibilities

• Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
• Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
• Assist users with first-time BV login, new credentials, and temporary password setup
• Configure and troubleshoot Microsoft Authenticator / MFA setup
• Validate access to Outlook, Teams, OneDrive, and SharePoint
• Support printer setup, print validation, and scan-to-email testing
• Troubleshoot WiFi, VPN, and network connectivity issues
• Validate device-based applications and support AVD / Windows App access
• Coordinate with remote technical bridge teams and SMEs for issue resolution
• Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
• Provide white-glove support to executive and VIP users during onboarding and hypercare
• Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
• Work extended hours or weekends during cutover activities as required
• Maintain professional communication with customer, migration, and leadership teams
• Windows 10 / Windows 11 support
• Microsoft 365 — Outlook, Teams, OneDrive
• MFA / Microsoft Authenticator configuration
• Laptop deployment and endpoint troubleshooting
• Printer and peripheral troubleshooting
• Basic networking and WiFi troubleshooting
• Enterprise migration or hypercare support experience
• Strong customer-facing communication skills
  
  

Skills & Experience

• Windows 10 / Windows 11 support
• Microsoft 365 — Outlook, Teams, OneDrive
• MFA / Microsoft Authenticator configuration
• Laptop deployment and endpoint troubleshooting
• Printer and peripheral troubleshooting
• Basic networking and WiFi troubleshooting
• Enterprise migration or hypercare support experience
• Strong customer-facing communication skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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