Junior IT Support Officer

Job Description

About the Role 

Reporting to the Endpoint Systems Team Leader, the Junior IT Support Officer will be responsible for providing Level 1 technical support to internal users and assisting with client-facing IT enquiries. You will play a key role in maintaining the stability of our systems, supporting day to day IT operations, and ensuring prompt resolution of technical issues. 

Key Responsibilities 

• Provide first-level IT support to internal staff and external clients via phone, email, and ticketing system. 
• Troubleshoot and resolve issues related to Windows, Microsoft 365, internal administration systems, hardware, printers, and network connectivity. 
• Assist with user account setup and management  
• Support onboarding activities, including configuration of new computers, peripherals, and access permissions. 
• Escalate complex incidents to senior IT staff or third-party providers where necessary. 
• Maintain accurate and up-to-date documentation of support activities and IT assets. 
• Contribute to continuous improvement of IT processes and client service delivery. 

Skills and Experience 

• A keen interest in information technology and providing customer-focused support. 
• Foundational knowledge of Windows operating systems, Microsoft 365, and basic networking concepts. 
• Strong written and verbal communication skills with the ability to interact professionally with clients. 
• Ability to work collaboratively within a team and manage time effectively. 
• Relevant qualification (Certificate IV or Diploma in Information Technology) or currently undertaking IT studies. 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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