Junior ICT Customer Service & Support Officer

Customer Service
Remote
July 29, 2026
Full Time
Application ends: October 28, 2026
Apply Now

Job Description

About the Role

We’re looking for a motivated, customer-focused, and enthusiastic trainee to join the ICT Team as a Junior ICT Customer Service & Support Officer.

This is a full-time traineeship that includes dedicated study time during work hours to complete your Certificate in Information Technology.

As the first point of contact for ICT support, you’ll provide outstanding customer service to staff, students and parents while developing practical technical skills across a wide range of technologies. You’ll work closely with an experienced ICT team to ensure users receive timely and effective support.Key Responsibilities

  • Provide first-level technical support to staff, students and parents in person, remotely, via phone, email and service desk tickets.
  • Diagnose, troubleshoot and resolve ICT issues, escalating where required and following through to resolution.
  • Set up, configure and deploy new computers, laptops and other end-user devices.
  • Record and maintain accurate information relating to help desk requests and ICT assets.
  • Coordinate the repair process for damaged or faulty devices.
  • Assist with supporting client-facing applications and information systems.
  • Identify opportunities to improve ICT service delivery and customer support processes.
  • Provide general administrative support, including assisting with quotations, purchases and deliveries.

About You

We’re looking for someone who is eager to learn, enjoys solving problems and is passionate about technology.

You’ll ideally have:

  • Strong customer service and organisational skills.
  • Excellent written and verbal communication skills.
  • A genuine interest in Information Technology through study, personal projects, gaming hardware, troubleshooting or device building.
  • Good time management skills and the ability to take initiative.
  • Knowledge of Microsoft 365 and Google Workspace applications.
  • Knowledge of Windows and/or macOS operating systems.
  • Familiarity with iOS and Android mobile devices.
  • Strong problem-solving skills and a willingness to learn new technologies.
  • The ability to work collaboratively with colleagues across different teams.
  • Empathy, patience and professionalism when assisting users with varying levels of technical confidence.
  • A genuine commitment to completing the traineeship and building a long-term career in ICT.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru

Related Jobs