Customer Service Specialist

Job Description

Responsibilities

• Monitor customer accounts to identify overdue invoices and outstanding balances.
• Contact customers via phone, email, and other communication channels to collect payments.
• Follow up on delinquent accounts and negotiate payment arrangements when required.
• Investigate and resolve invoice, billing, and payment discrepancies.
• Maintain accurate records of collection activities in ERP/CRM systems.
• Reconcile customer accounts and update payment status regularly.
• Collaborate with Sales, Customer Service, and Finance teams to resolve payment issues.
• Prepare aging reports and collection status updates for management.
• Ensure compliance with company policies and collection procedures.
• Meet monthly collection targets and reduce Days Sales Outstanding (DSO).

Required Qualifications

• Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or related field.
• 1– 3years of experience in Accounts Receivable, Collections, or Order-to-Cash (O2C) processes.
• Knowledge of AR aging, cash applications, collections, and dispute management.
• Strong communication and negotiation skills.
• Proficiency in MS Excel and reporting tools.

Preferred Skills

• Customer service orientation and relationship management.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Ability to work under pressure and meet collection targets.
• Experience in international collections (US/UK/APAC) is an advantage.

Key Performance Indicators (KPIs)

• Collection effectiveness rate.
• Reduction in overdue receivables.
• DSO improvement.
• Aging bucket management.
• Resolution turnaround time for disputes.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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