IT Support Specialist

Job Description

You will join the IT Support team, where your daily responsibilities will include:

• Supporting 24/7 IT operations by handling incidents, service requests, and monitoring alerts across multiple business-critical systems, including logging and responding to customer contacts via email and phone.
• Categorizing and prioritizing incidents and service requests to ensure effective, timely, and efficient resolution.
• Performing initial analysis and troubleshooting and providing first-line support to resolve incidents and service requests promptly.
• Escalating cases to the appropriate next level of support when necessary.
• Following up on incidents and service requests and ensuring documentation is accurate and complete.
• Coordinating with the next level of support to facilitate timely resolution.
• Communicating with customers to keep them informed about progress, planned changes, and scheduled outages.
• Handling user access management requests.
  

Qualifications

• Background in IT and at least one year of experience in an IT support role.
• Strong interpersonal skills, including clear and effective communication, active listening, and a customer service-focused approach.
• Ability and willingness to learn multiple applications, support processes, monitoring tools, and operational procedures during the onboarding period.
• Ability to follow detailed operational procedures while exercising sound judgment.
• Analytical skills for reviewing and analyzing logs, complemented by keen attention to detail.
• Willingness to work a rotating shift schedule, including nights, weekends, and public holidays.
• Proactive mindset, resilience, and adaptability in a dynamic operational environment.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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