IT Support Specialist

Job Description

Key Responsibilities

Manage and administer Microsoft 365 and Google Workspace accounts, including user setup, permissions, and deactivation. Provision and configure new employee computers and equipment (laptops, desktops, peripherals)Maintain and track IT assets and inventory, including hardware lifecycle management. Manage and document software licensing, ensuring compliance and accurate recordkeeping. Provide technical support to staff for hardware, software, and access issues. Maintain accurate IT documentation, including account access, asset logs, and procedures. Coordinate onboarding and offboarding from an IT perspective. Assist with basic security practices, including access control and account hygiene. Run monthly reports and log them. Troubleshoot and resolve system and user issues in a timely manner

Required Qualifications

2+ years of experience in IT support, help desk, or systems administration. Experience managing Microsoft 365 and/or Google Workspace environments. Strong understanding of user account management and device setup. Experience with asset tracking and inventory systems. Familiarity with software licensing management. Strong organizational and documentation skills. Excellent communication and customer service skills

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