IT Support Specialist

Job Description

We are looking for a General IT Support Specialist to provide day-to-day technical support for systems, users, and internal tools. The ideal candidate is proactive, detail-oriented, and able to troubleshoot issues efficiently in a fast-paced environment.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot and resolve user access, login, and application problems
• Install, configure, and update systems, tools, and software
• Support onboarding and offboarding (accounts, devices, access setup)
• Monitor and maintain IT systems and equipment
• Escalate complex technical issues to higher-level support when needed
• Maintain accurate documentation of issues and resolutions
• Ensure compliance with IT security policies and procedures

Requirements

• At least 3 years of experience in IT support or technical helpdesk role
• Strong knowledge of Windows and/or Mac OS
• Basic understanding of networking (Wi-Fi, VPN, routers, etc.)
• Experience with Google Workspace or Microsoft 365
• Strong troubleshooting and problem-solving skills
• Ability to explain technical issues in simple terms
• Good communication skills and attention to detail
• Ability to work independently and as part of a team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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