IT Support Officer 

Job Description

What You’ll Be Doing

• Providing 1st and 2nd level support across desktop, infrastructure, and business systems
• Managing incidents through our IT Service Desk in line with SLAs
• Performing daily system checks and proactive infrastructure monitoring
• Troubleshooting hardware, software, and network issues across multiple resort locations
• Collaborating with the wider Australian IT team and global stakeholders
• Supporting IT projects, system rollouts, and continuous improvement initiatives
• Working with external vendors to resolve escalated technical issues
• Supporting resort access systems, including SkiData gate infrastructure, which may involve working outdoors in alpine conditions

What You’ll Bring

• Experience in IT support (service desk, desktop support, or field operations)
• Strong troubleshooting skills across Windows environments, hardware, and basic networking
• Confidence working with ticketing systems and documentation processes
• Clear, professional communication skills — especially with non-technical users
• Ability to prioritise effectively and manage competing demands during peak periods
• A proactive mindset with strong ownership and accountability
• Comfort working both indoors and outdoors in alpine environments when required

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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