Information Technology Support Specialist

Job Description

Key Responsibilities

• Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
• Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
• Configure and deploy laptops, mobile phones, and end‑user technology
• Support onboarding and offboarding, including account setup, access removal, and device recovery
• Maintain IT assets, registers, and device lifecycle processes
• Support reporting and business visibility through Power BI
• Assist with system maintenance, patching, and general infrastructure support
• Maintain accurate documentation, service records, and asset information
• Liaise with internal stakeholders and external vendors where required

About You

• Level 1/2 IT support within a helpdesk or service desk environment
• Supporting Windows environments and end‑user devices
• Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
• ITSM/ticketing systems, user access, and device management
• Troubleshooting hardware, software, and basic network connectivity issues
• Power BI, including creating, maintaining, or supporting reports and dashboards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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