IT Support Engineer 

Job Description

Key job responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You’ll support multiple buildings around the area.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

BASIC QUALIFICATIONS

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• High school or equivalent
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Experience troubleshooting and maintaining various technologies including PCs, thermal printers, scanners, and handheld devices.
• Work a flexible schedule/shift/work area, including weekends, days and nights.

PREFERRED QUALIFICATIONS

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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