IT Service Delivery Officer

Job Description

What we’re looking for:

• Certificate IV or higher qualification in Information Technology or related discipline, or equivalent demonstrated experience.
• Demonstrated experience providing IT technical support in a service desk or technical support environment.
• Experience supporting enterprise applications such as CRM/ERP, line-of-business systems and end-user computing environments.
• Working knowledge of Microsoft-based environments, identity and access management and common business productivity applications.
• Strong troubleshooting and problem-solving skills across hardware, software and connectivity issues.
• Experience using IT service management tools or ticketing systems.
• Strong customer service skills with the ability to communicate technical information clearly.
• Ability to manage competing priorities and work effectively within defined procedures and service standards.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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