IT Helpdesk Support
Job Description
Your new role
As an IT Support Engineer, you will act as the first point of contact for technical issues across a broad user base, delivering hands-on support across hardware, software, and workplace technology.
You will be responsible for troubleshooting and resolving day-to-day IT issues, both remotely and on-site, while ensuring minimal disruption to business operations. This includes diagnosing faults, guiding users through resolutions, and escalating more complex issues when required.
The role will see you working across desktops, laptops, mobile devices, Office 365, and meeting room technologies, while also maintaining accurate records of incidents, resolutions, and system updates. You will play a key role in ensuring consistent service delivery and identifying opportunities to improve internal processes.
What you’ll need to succeed
- Proven experience in IT support, helpdesk, or desktop support roles
- Strong hands-on troubleshooting experience across hardware, software, and end-user environments
- Experience supporting Microsoft Office 365 and workplace technologies
- Ability to resolve Level 1–2 technical issues and escalate where required
- Exposure to on-site and remote user support
- Experience documenting tickets, incidents, and resolutions in service desk systems
- A background supporting professional services environments, with AEC sector experience is highly desirable.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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