IT Helpdesk Support Technician

Job Description

About the Role

Reporting to the IT Manager, the IT Helpdesk Support Technician provides first-level technical support across the School and assists with the maintenance of systems, devices, and learning technologies.Key Responsibilities

• Provide helpdesk support to staff and students for hardware, software, and network issues
• Troubleshoot and resolve technical issues across desktops, laptops, printers, and mobile devices
• Assist with the setup, configuration, and deployment of devices and classroom technologies
• Maintain helpdesk tickets and documentation
• Support AV and technology requirements for meetings, events, and classrooms
• Assist with system updates, maintenance, and technology projects
• Ensure technology resources are functioning efficiently and securely

About You

You will demonstrate:

• Experience in an IT support or helpdesk role
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows, Microsoft 365, and common IT systems
• Experience working with MacBook, IPad, IOS and Jamf management system.
• Excellent communication and customer service skills
• Ability to work independently and collaboratively
• A proactive and solutions-focused approach
• Experience in education environments or supporting learning technologies will be highly regarded.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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