IT Engineer 

Job Description

IT Function

• Provides desktop support to business users, attends to any technical and operational issues on IT hardware, software and network related problems.
• On-and off-boarding staff and desk movement.
• Provides basic administration support of Windows production servers.
• Provides support to business users on video conferencing on Microsoft Service Hub using MS Team, VoIP on Avaya IP phones/Softphones and IPC turrets for Treasury.
• Maintenance of local server room that equips with system racks, fire suppressing agent, UPS, water leakage, humidity control, etc.
• Hardware and equipment inventory management. Technology refresh of end-of-life IT endpoints/ assets.

Operations & Control

• First level support on ENBD Group application systems, escalate any outstanding application and system issues to Head Office (HO) IT for advice and resolution. Works and liaises with HOIT on weekend activity and performs sanity check/ testing.
• Escalation and management of IT incidents (Remedy) and problem management tickets, ensuring timely resolution and adherence to Service Level Agreements.
• Manage and support daily/ month-end local MIS reporting for Treasury, Finance and Operations departments.

Requirements

• At least 5 years working in an IT department.
• Min. a Diploma / Bachelor’s degree (preferred) from a reputable university.
• Have prior experience working in banking environment.
• Understanding of Windows Server 2016/2019 – Active Directory and domain services, file and print management, etc.
• Good understanding of IT network infrastructure on Firewall, Router, Switch, Network Access Control, Aruba Wireless controller and Clearpass, etc. to perform basic network troubleshooting.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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