IT Desktop Support

Job Description

Your new role

As a Level 1/2 IT Support Engineer, you will act as the first point of contact for all IT-related queries across the business, supporting end users across hardware, software, and systems.

Your responsibilities will include:

• Providing Level 1/2 support across desktops, laptops, and user applications
• Managing onboarding and offboarding processes, including user accounts and device setup
• Troubleshooting issues across Windows environments, Active Directory, and Microsoft technologies
• Supporting business systems and applications used across the organisation
• Managing and maintaining IT hardware, printers, and office infrastructure
• Supporting networking connectivity and liaising with external vendors
• Assisting with IT projects, system improvements, and process optimisation
• This is a hands-on support role with exposure to a broad IT environment, giving you the opportunity to develop beyond traditional support responsibilities over time.

What you’ll need to succeed

• Proven experience in a Level 1/2 IT support role
• Strong experience with Windows 10/11 environments and Windows Server
• Hands-on experience with Active Directory (user/group management, permissions, GPOs)
• Experience supporting Microsoft 365 / Exchange environments
• Exposure to IT hardware support including laptops, desktops, printers, and mobile devices
• Experience with networking fundamentals such as DNS, DHCP, VPN, and basic troubleshooting
• Familiarity with endpoint management tools such as SCCM or similar

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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