IT Business Analyst

Job Description

Roles & Responsibilities

• IT Business Analyst
• Business Requirements Gathering & Process Analysis
• Stakeholder Management & Solution Delivery
• User Stories, UAT & Digital Application Projects
• Government projects

Job Scope:

• Gather, analyse, and document business requirements from stakeholders
• Facilitate workshops, meetings, and discussions to understand business needs and objectives
• Analyse current business processes and identify opportunities for improvement and optimisation
• Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications
• Work closely with developers, testers, project managers, and business users throughout project implementation
• Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities
• Track issues, risks, dependencies, and change requests to ensure smooth project delivery
• Generate reports, dashboards, and analysis to support business decisions
• Ensure project deliverables align with business objectives, timelines, and compliance requirements
• Any other ad-hoc duties as assigned

Requirements:

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline
• Minimum 3 years of experience as a Business Analyst or in a similar role
• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems
• Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams
• Strong analytical, problem-solving, and documentation skills
• Ability to work independently and manage multiple priorities effectively
• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred
• Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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