IT Business Analyst

Job Description

Your responsibilities:

1)Business & Technical Analysis

• Work with stakeholders to define and document clear business case, needs and problems, business solution, functional and non-functional requirements, and success metrics.
• Translate requirements into IT solutionʼs technical specifications.
• Analyze, evaluate and document IT solutions, systems and integrations to support IT enhancements and new implementations.
• Assess, analyze, develop and document process models (e.g., BPMN) to support process digital transformation and/or IT optimization.
• Define User Acceptance Testing (UAT) scenarios, acceptance criteria, and traceability to requirements, support UAT.

2)Community Engagement

• Represent DPD Baltics interests, participate in community initiatives.

3)User Support & Training

• Prepare and deliver clear documentation, presentations, and training materials to ensure effective knowledge transfer to IT support teams, business users, and other stakeholders.

4)Collaboration

• Facilitate workshops and requirement-gathering sessions with stakeholders.
• Contribute to project planning, estimation, and prioritisation.
• Support solution design, testing, and deployment phases.
• Collaborate with project managers, architects, business and technical service owners, and 3rd party services providers to ensure business requirements are correctly implemented.

5)Continuous Improvement

• Identify opportunities for process improvement, automation, and digital transformation.
• Stay informed about emerging technologies, logistics innovations, and business analysis trends.
• Promote data-driven decision making.
• Continuous improvement of business analysis service quality and KPIʼs

Nice to have (competitive advantages):

Familiarity with the following IT concepts and technologies is considered an asset:

• Understanding of system integration concepts and how data moves between systems.
• Familiarity with web services (SOAP, REST) and API-based integrations.
• Awareness of data exchange protocols such as FTP/SFTP, message queues, etc.
• Ability to interpret or validate data in JSON, XML, or CSV formats.
• Basic understanding of data modeling.
• Ability to interpret or write simple data extract queries (SQL).
• General awareness of cloud platforms (e.g., Salesforce, Azure) and their role in modern ecosystems.

Our requirements:

• Higher Education in Computer Science, Information Systems, or a related field.
• Proven experience in business and systems analysis, design, and documentation.
• Experience in stakeholders’ engagement and representation.
• Excellent organizational skills, attention to details.
• Effective communication and interpersonal skills.
• Ability to communicate in a language understandable to business, technical team and customers.
• Ability to work independently and within the cross-functional and business units’ teams.
• Knowledge of analysis related tools, frameworks, standard modeling languages, e.g., BPML, UML.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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